About

Sadeesh Kumar Mani is a highly accomplished Program Manager with 18 years of experience in the IT Enabled Services sector. With a strong background in executive leadership and people skills, he has proven himself to be a customer-focused team builder who can effectively manage and motivate large teams of Individual Contributors and Support Delivery Managers. Currently serving as Program Manager, Enterprise Support at css corp, Sadeesh is responsible for providing strategic directions to improve SLA's, customer satisfaction, and employee morale across multiple enterprise support teams. He is also committed to the professional development of his teams, ensuring that they have the skills and knowledge necessary to excel in their roles. Prior to his current role, Sadeesh held several leadership positions at css corp, including Project Manager and Manager - Technical Support. In these roles, he was responsible for managing day-to-day operations, handling escalations, and owning end-to-end customer experience. He also applied process improvement initiatives to enhance overall operational efficiency and maintained a diverse and effective workforce. Sadeesh holds a Master of Business Administration (MBA) degree in Management Information Systems from Annamalai University and a Bachelor of Engineering (BE) degree in Electronics & Communications from the University of Madras. With almost 12 years of relevant experience, he is a highly skilled and experienced professional who is committed to delivering exceptional results for his organization.